Lockdown measures have eased across the UK and while the initial shock of the crisis is over, the current phase comes with its own challenges for business owners and customers alike. We’re here to support you and would welcome a conversation to understand how we can assist your business over the coming months.
Offering Consistent Support
The majority of our teams have now returned to the office, where strict social distancing measures have been introduced to ensure that everyone is safe. We’re incredibly proud of how everyone has adapted over the past few months and we’re grateful for the feedback and support our customers have shared along the way.
From day one our goal has been to provide you with a consistent quality of service, regardless of the circumstances. There has been a real sense of togetherness throughout the crisis and we’re grateful for your patience and openness. In the meantime, our teams continue to demonstrate their dedication to providing exceptional service. If you have any queries or feedback, please continue to approach us, we’re here to help.
Adapting to Change
We have identified a change in how our customers are communicating with us, with many now choosing to take advantage of our support ticket services which we are pleased to boast a response time of 5 minutes and an average resolution time of just 20 minutes.
The team here at Excel are poised and ready to adapt to changing behaviour, so that we create environments which fit with your preferred communication style. If you have any feedback on our support processes or how you prefer to communicate with our teams, please don’t hesitate to reply to this email – we’d love to hear from you.
Offering Responsive Marketing
While the lockdown restrictions have been eased, some areas have been subject to localised lockdowns.
The right technology allows businesses to adapt at short notice. If you or your customers are in an impacted area, we would like to help you prepare to respond to their needs quickly and compassionately.
Simply get in touch by visiting our contact us page and we’ll be delighted to help.
