Introducing PhoneLine+

A simple phone line replacement service specifically designed to replace your traditional landline using VoIP technology to deliver voice calls over your business broadband network.

PhoneLine+ can be accessed on computers, tablets, mobile phones and IP handsets. We can also provide an adaptor for your current phone, so there’s no need to invest in new equipment, unless you want to.

It supports all the key features expected of a traditional telephone line including voicemail, call divert and call hold, but without paying more, PhoneLine+ provides extra features designed to make your life easier.

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Save Time with PhoneLine+

Saves you time, puts you in control, and delivers a superior experience for you and your customers.

No More Running

Make and receive calls from where you are rather than where the phone is ringing. PhoneLine+ can be loaded on the device or devices of your choice including laptop, tablet, or mobile phone or IP handset. If you are logged in on that device, then it will ring when a call comes in.

No Waiting to Get Started

Once you have signed up PhoneLine+ is delivered immediately via email, so there is no waiting for an engineer to call, simply download the app or soft client to your device(s) of choice. Immediately start making and receiving calls and managing your customer experience.

Easy To Use

No need to spend significant time learning how to access and get the most out of your account. The user interface is designed to be intuitive and familiar in its choice of icons, and the main functions are on the front page. Plus, there are “How to …” guides available on our dedicated support page.

Stay on Top of Changes

Make quick changesto call handling preferences and your availability. Changes are saved automatically so you'll never forget to save them! If you get called away by a customer, then you can ‘Set yourself to Away’ to have your calls sent to Voicemail.

Information at Your Fingertips

Store all your business essential numbers in one place using the Contacts function. Synchronise your contacts from your mobile phone, choose to keep them private or share contacts with your colleagues so you all have customer numbers at your fingertips.

Improved Customer Experience

Use professional audio recordings or record your own personal greeting from the media library. Choose when to divert calls, and even divert them to your mobile phone. Plus a whole host of other customisable options like Out of Hours.

Be there for your customers –
anywhere, any time and on your choice of device.

As a software-based solution, PhoneLine+ can be updated and maintained remotely by your service provider, safeguarding your business as technology evolves. And as an Administrator within your PhoneLine+ account, you could have complete control over who is a subscriber in your company which makes it easy to add and remove users and reallocate phone numbers as required.

With PhoneLine+, there is no need to start over because you can take your existing phone number with you, so there is no disruption for your customers, and you waste no time or money changing your signage, stationary, advertising etc. And access to PhoneLine+ is password protected so your information and that of your customers is held securely.

Less To Worry About

As a software-based solution, PhoneLine+ can be updated and maintained remotely by your service provider, safeguarding your business as technology evolves.

As an Administrator within your PhoneLine+ account, you could have complete control over who is a subscriber in your company which makes it easy to add and remove users and reallocate phone numbers as required.

There is no need to start over because you can take your existing phone number with you, so there is no disruption for your customers, and you waste no time or money changing your signage, stationary, advertising and so on. Access to PhoneLine+ is password protected so your information and that of your customers is held securely.

Designed with Care

We know that you don’t have time to waste reading lengthy instruction manuals to learn how to use your new phone service, so PhoneLine+ has been designed with a simple user interface. When loaded on a laptop, tablet or mobile, the interface uses familiar menu structures and icons throughout, and to make life easy the most frequently used functions can be found on the PhoneLine+ home page.

Even More Features

Devices

PhoneLine+ can be accessed by your choice of devices including computer, laptop, IP phone, tablet, traditional handset and mobile phone.

Simple Provisioning

Provisioning and management of your account is via an online portal so your service provider can make changes and updates as required.

Snooze

You can instantly set your status to Unavailable for a short period which is ideal if called away by a customer. Return to Available with one click.

Administrator Control

As the admin of your PhoneLine+ account, it is possible to add, remove and manage the other PhoneLine+ users. You can add or remove new numbers and any existing numbers that you own.

Notifications

If you are out of the office you can choose to receive email notifications of all missed calls or voicemails, so you never keep your customers waiting unnecessarily.

Set Your Status

You can set your status using either a Custom status or one of the status presets including Lunch, In a meeting and Wrap Up. This is useful for short periods up to 24 hours.

PhoneLine+

Introducing PhoneLine+