Dear customer,
In view of the recent sad news of the passing of Her Majesty the Queen, the 19th September has been declared a Bank Holiday for the State Funeral of Queen Elizabeth II.
Therefore, we are looking at planning holiday routing for your phone system.
Please be aware that due to the short notice of this bank holiday, we will be processing these as they come through, this will be on best endeavours.
Upcoming Bank Holidays in England and Wales
State Funeral of Queen Elizabeth II
Monday 19th September 2022
Boxing Day
Monday 26th December 2022
Christmas Day (substitute day)
Tuesday 27th December 2022
My Business is Closed!
If you are closed on any of the above dates, please make sure your system is ready to switch to Bank Holiday hours and messaging.
If your company is closed each bank holiday, please contact us and we’ll make a note of this for the future closures.
We can pre-programme your bank holiday closures. If your plans change for specific holidays, simply let us know ahead of time and we’ll make the required changes for you. No problem!
My Business is Open!
If you are staying open on any of the bank holidays, we recommend that you check your system to ensure it doesn’t have any holiday closures or messages programmed in.
If you are unsure, please email us via support@excel-comms.co.uk and we’ll gladly investigate.
Help!
If you need any support on the above, please contact us as soon as possible to raise this request. If you have multiple branches or locations, please list opening times separately to aid our programming team.
If you have already contacted us regarding this and had your request acknowledged by our support team, you do not need to take any further action.
